Welcome to Thai Massage and Day Spa, we want your stay to be a memorable one with the best treatment possible.

 

Whether you spend an hour or a whole day, the tips below will help you get the most enjoyment out of your time.

 

Booking spa appointments - At all day spas, peak hours are often late afternoons and weekends (especially Saturdays), so book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want. It's easiest to accommodate you during off-peak hours, which are often in the mornings and mid-week. If you will be attending our spa with a certificate, it is a good idea to mention it so that the spa can advise you of any policy that may affect its use. We will require a credit card deposit to guarantee all appointments for services and packages. This type of policy is standard in the spa industry for both day spas and destination spas. In the event of a cancellation of less than 24 hours or "no-show" for any or all services, the credit card on file will be charged 50% of the service/package price. This gives the day spa enough time trying to fill the slot. The spa needs to pay its therapists even if a client doesn't show up. For group bookings, one credit card number may be given to secure the appointments but will be charged for any cancellations or no-shows within the group.

 

Therapists - We have both male and female therapists on staff. If you have a preference, don't hesitate to let your choice be known. If you have enjoyed the services of a particular therapist on a prior visit, you may request that person. Do realize that your first choice may not always be available.

 

Punctuality - Arrive on time or early. If you are late, your treatment time will need to be shortened since the treatment room (and therapist) is generally booked after your session. After a treatment, it's customary to vacate the room within five or ten minutes. However, you are free to spend additional time unwinding in our waiting room.

 

Arrival - If this is your first day spa visit, let the receptionist know when you arrive. They are very accustomed to first-time guests and usually provide a more detailed reception. Spas ask you to complete a questionnaire on your first visit to provide them with medical and contact information. If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist know of any medical concerns. Tell the technician if you're wearing contact lenses before you have a facial. This is another reason to arrive early.

 

Exploring the facility - On arrival at the day spa, ask for a tour prior to your treatment. The tour will acquaint you with your surroundings.

 

Attire - Most people come to a day spa in very casual attire-something they can easily slip off and put away in lockers if needed. If modesty is an issue, call the spa in advance to find out its policies and suggestions. Some treatments can be done while you're fully clothed, but others (such as hydrotherapy) are best received in the nude, we supply disposable bathing suits. Facilities such as the sauna and the Jacuzzi may be enjoyed either in a bathing suit or in au natural. There are always towels, robes and slippers provided for your comfort.

 

Nudity issues - It is never required that you are unclothed in front of anyone in a day spa. You will be given privacy to change cloths. Therapists are well trained in the "art of draping" which means that they can keep you covered at all times except for the area of the body they are massaging with creams, oils and hot towels. They also leave the treatment room before you get up from the table. If you feel more comfortable, it is also possible for you to wear a swimsuit during your treatment and in Jacuzzi, steam or saunas.

 

Jewelry - If possible, leave your jewelry at home as you will not need it for your day spa visit. If however, you have brought valuables, make certain that they are securely locked in your locker; we cannot be responsible for lost or stolen items. If you choose instead to take them with you to your treatment, be mindful of not leaving them behind.

 

Communicating your preferences - All aspects of treatment can usually be modified to your taste: amount of light, kind (or absence) of music, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to go deeper or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will appreciate knowing your feelings and thoughts in clarifying any issues you may have. If any part of your experience is unsatisfactory, first tell the therapist. If the response is not helpful, ask to speak with the manager.

 

Shaving - If you must shave, do so at least two hours before your scheduled appointment, particularly if you're a man receiving a facial or a woman receiving any kind of scheduled bodywork.

 

Eating and drinking - Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward, especially if heat therapies are part of your day spa experience. Refreshments are available and can be easily served.

 

Gratuities - Gratuities are never included in the price of services but gladly accepted-and expected. It's easiest to leave the tip at the reception desk when you pay your bill rather than giving it directly to the therapist. Small tipping envelopes are at the front desk on which you write your name and the names of the persons who gave you the service; you will see the receptionist place the envelope in the locked tip slot for therapists to pick up at the end of their day.

 

Cell phones - Because the day spa environment is a tranquil and stress-reducing experience, we ask you to turn cell phones off before entering the day spa.

 

Children - Many day spas have restrictions. Children are generally not allowed so that the day spa ambiance remains as relaxing as possible. We welcome parents with teens they can  be accommodated for certain services or at certain times. And, please keep conversations at a low volume.