Welcome to Thai Massage and Day Spa, we want your stay to be a memorable one with
the best treatment possible.
Whether you spend an hour or a whole day, the tips below will help you get the most
enjoyment out of your time.
Booking spa appointments - At all day spas, peak hours are often late afternoons
and weekends (especially Saturdays), so book as far in advance as possible in order
to ensure getting the particular time, day, and therapist you want. It's easiest
to accommodate you during off-peak hours, which are often in the mornings and mid-week.
If you will be attending our spa with a certificate, it is a good idea to mention
it so that the spa can advise you of any policy that may affect its use. We will
require a credit card deposit to guarantee all appointments for services and packages.
This type of policy is standard in the spa industry for both day spas and destination
spas. In the event of a cancellation of less than 24 hours or "no-show" for any or
all services, the credit card on file will be charged 50% of the service/package
price. This gives the day spa enough time trying to fill the slot. The spa needs
to pay its therapists even if a client doesn't show up. For group bookings, one credit
card number may be given to secure the appointments but will be charged for any cancellations
or no-shows within the group.
Therapists - We have both male and female therapists on staff. If you have a preference,
don't hesitate to let your choice be known. If you have enjoyed the services of a
particular therapist on a prior visit, you may request that person. Do realize that
your first choice may not always be available.
Punctuality - Arrive on time or early. If you are late, your treatment time will
need to be shortened since the treatment room (and therapist) is generally booked
after your session. After a treatment, it's customary to vacate the room within five
or ten minutes. However, you are free to spend additional time unwinding in our waiting
Arrival - If this is your first day spa visit, let the receptionist know when you
arrive. They are very accustomed to first-time guests and usually provide a more
detailed reception. Spas ask you to complete a questionnaire on your first visit
to provide them with medical and contact information. If you have any type of medical
condition, be sure to mention it when you book an appointment. Certain treatments
may not be advisable for you. Also, before your treatment begins, let your therapist
know of any medical concerns. Tell the technician if you're wearing contact lenses
before you have a facial. This is another reason to arrive early.
Exploring the facility - On arrival at the day spa, ask for a tour prior to your
treatment. The tour will acquaint you with your surroundings.
Attire - Most people come to a day spa in very casual attire-something they can easily
slip off and put away in lockers if needed. If modesty is an issue, call the spa
in advance to find out its policies and suggestions. Some treatments can be done
while you're fully clothed, but others (such as hydrotherapy) are best received in
the nude, we supply disposable bathing suits. Facilities such as the sauna and the
Jacuzzi may be enjoyed either in a bathing suit or in au natural. There are always
towels, robes and slippers provided for your comfort.
Nudity issues - It is never required that you are unclothed in front of anyone in
a day spa. You will be given privacy to change cloths. Therapists are well trained
in the "art of draping" which means that they can keep you covered at all times except
for the area of the body they are massaging with creams, oils and hot towels. They
also leave the treatment room before you get up from the table. If you feel more
comfortable, it is also possible for you to wear a swimsuit during your treatment
and in Jacuzzi, steam or saunas.
Jewelry - If possible, leave your jewelry at home as you will not need it for your
day spa visit. If however, you have brought valuables, make certain that they are
securely locked in your locker; we cannot be responsible for lost or stolen items.
If you choose instead to take them with you to your treatment, be mindful of not
leaving them behind.
Communicating your preferences - All aspects of treatment can usually be modified
to your taste: amount of light, kind (or absence) of music, room temperature, and
whether or not you choose to have a conversation or enjoy the treatment in silence.
If you want the therapist to go deeper or be gentler, let him or her know. Also,
feel free to ask questions. Your therapist will appreciate knowing your feelings
and thoughts in clarifying any issues you may have. If any part of your experience
is unsatisfactory, first tell the therapist. If the response is not helpful, ask
to speak with the manager.
Shaving - If you must shave, do so at least two hours before your scheduled appointment,
particularly if you're a man receiving a facial or a woman receiving any kind of
Eating and drinking - Try not to eat for at least an hour before a treatment, and
avoid the consumption of alcohol on the day of a treatment. Drink plenty of water
before and afterward, especially if heat therapies are part of your day spa experience.
Refreshments are available and can be easily served.
Gratuities - Gratuities are never included in the price of services but gladly accepted-and
expected. It's easiest to leave the tip at the reception desk when you pay your bill
rather than giving it directly to the therapist. Small tipping envelopes are at the
front desk on which you write your name and the names of the persons who gave you
the service; you will see the receptionist place the envelope in the locked tip slot
for therapists to pick up at the end of their day.
Cell phones - Because the day spa environment is a tranquil and stress-reducing experience,
we ask you to turn cell phones off before entering the day spa.
Children - Many day spas have restrictions. Children are generally not allowed so
that the day spa ambiance remains as relaxing as possible. We welcome parents with
teens they can be accommodated for certain services or at certain times. And, please
keep conversations at a low volume.